Privacy Policy – TTM Foodcity

Version: 1.0.

Effective date: 30 October 2026.

This policy explains how TTM Foodcity handles personal information when you visit ttmfoodcity.com, create an account, contact us, or use our grocery service.

1. Who we are

The store is operated by TTM Foodcity.

Our business and customer support address is Ansari Mosque Road, Oluvil 05, Oluvil 32360, Sri Lanka.

You can contact us at ttmfoodcity@gmail.com or +94 75 558 1801.

2. Information we handle

Depending on how you use the store, we may handle:

Your name, mobile number, delivery address, postcode, and instructions needed to prepare or fulfil an order.
Your email address if you provide one or use a service that needs it.
Account login information and account preferences.
Your order items, quantities, prices, delivery or pickup choice, payment method, payment status, and refund or support records.
Mobile verification status and limited verification event information, such as whether a number was verified.
Messages you send to us about orders, products, or customer support.
Basic device, browser, security, and server log information, plus essential session and basket information used by the website.
Information supplied by a bank, payment provider, messaging provider, email service, or delivery worker when needed to complete a service you requested.

We do not ask you to send us an image of your National Identity Card, driving licence, or passport as a routine grocery-order requirement.

3. How we use information

We use personal information to:

Create and manage accounts or process guest orders.
Verify a mobile number when verification is required for an account or order.
Check whether an address is within our service area, prepare an order, and arrange delivery or pickup.
Record the selected payment method and manage payment confirmation, customer support, and any agreed refund.
Answer questions, resolve complaints, and investigate suspected fraud or misuse.
Protect, maintain, and troubleshoot the website and store.
Meet applicable legal obligations and respond to lawful requests.
Send optional promotional messages only where you have chosen to receive them and have not withdrawn that choice.

Messages needed to process or support an order are separate from optional promotional messages.

4. When we share information

We limit access to people and service providers who need information to operate, fulfil, or protect the store.

Depending on the service you use, information may be shared with:

Authorized TTM Foodcity staff.
Our website hosting provider and the WordPress and WooCommerce services used to operate the store.
A bank or payment provider used for a payment or refund.
A messaging provider when mobile verification or order messages are enabled.
An email or transactional messaging provider used for customer messages.
Delivery workers who need order and contact details to complete a delivery.
Professional advisers, regulators, courts, or law-enforcement authorities when disclosure is required or lawfully requested.

These providers may process or store information in Sri Lanka or another country, depending on their services and settings.

5. Retention and security

We keep personal information only for as long as it is needed for the purpose described in this policy, an applicable recordkeeping requirement, an open order or complaint, or a security investigation.

When information is no longer needed, we take reasonable steps to delete it or remove details that identify you, subject to backups and records that must be retained.

We use reasonable access controls and security measures for the information we hold.

No website or method of sending information over the internet can be guaranteed to be completely secure.

6. Your requests and choices

You can contact us to ask about information associated with your account or order, request correction of inaccurate contact details, close an account, or change optional promotional preferences.

We may need to keep limited information after an account is closed to complete an order, meet a recordkeeping requirement, resolve a dispute, or respond to a lawful claim.

We will handle requests in accordance with applicable law and may ask for proportionate information to confirm that the request relates to you.

7. Cookies and essential website features

The website uses essential session and basket features to keep the site working, remember basket contents, protect sessions, and support checkout.

If we enable non-essential analytics, advertising, or personalization tools, we will provide any notice or choice required by applicable law.

8. Changes to this policy

We may update this policy when the store’s operations or applicable requirements change.

We will display the current version on this page and update its effective date when the wording materially changes.

Effective date: 30 October 2026.

Contact

TTM Foodcity
Ansari Mosque Road, Oluvil 05, Oluvil 32360, Sri Lanka.
Email: ttmfoodcity@gmail.com.
Phone: +94 75 558 1801.