Version: 1.0.
Effective date: 30 October 2026.
This policy applies to orders placed through TTM Foodcity at ttmfoodcity.com when online ordering is available.
It does not remove any consumer right or remedy that applies under Sri Lankan law.
1. Report an order problem
If an item is missing, incorrect, damaged, spoiled, expired, unsafe, or materially different from the confirmed order, contact us as soon as reasonably possible.
Where possible, tell the delivery worker or pickup staff about a visible issue at handover so it can be recorded.
Contact us at ttmfoodcity@gmail.com or +94 75 558 1801.
Please provide your order number, the affected item, and a short description of the issue.
A photo can help us understand the issue, but do not consume an item that you believe is unsafe.
Keep the item and packaging available while we review the request, unless it is unsafe or perishable and should be discarded for health reasons.
2. Missing, incorrect, damaged, expired, or unsafe items
We will review the report and contact you about an appropriate resolution.
Depending on the circumstances and applicable law, a resolution may include a replacement, refund, correction of the order, or another remedy agreed with you.
We will not require you to accept store credit instead of a remedy required by law.
For a food-safety concern, do not consume the item and contact us promptly so we can assess the issue.
3. Change-of-mind returns
Food products may be perishable or subject to food-safety and hygiene requirements.
We may decline a change-of-mind return for opened, chilled, frozen, or perishable items after handover, except where the item is defective, unsafe, expired, not as described, or a different remedy is required by law.
For a sealed non-perishable item, contact us before returning it.
We will review the request based on the item’s condition and applicable law and confirm the return arrangement with you.
Nothing in this section limits a consumer right or remedy that applies under Sri Lankan law.
4. Order changes and cancellations
Contact us as soon as possible if you want to change or cancel an order.
We will try to stop an order before it has been picked, packed, handed to a delivery worker, or made ready for pickup.
Once preparation or dispatch has begun, cancellation may no longer be possible.
We will explain the available options based on the order’s status.
We will not add a cancellation fee unless its basis and amount are shown before you place the order.
5. Refunds
Where possible, an approved refund will be returned through the payment method used for the order.
For a cash-on-delivery order or a bank transfer that cannot be reversed, we will agree a safe refund method with you before processing the refund.
The time for a refund to appear can depend on the bank or payment provider after TTM Foodcity has processed it.
Never send us your full payment-card number or security code to request a refund.
6. Delivery and pickup handover
You may inspect items when accepting a delivery or collecting an order.
If an issue is visible at handover, tell the delivery worker or pickup staff so the details can be recorded.
This helps us investigate promptly and does not remove any other rights available under applicable law.
Contact
TTM Foodcity
Ansari Mosque Road, Oluvil 05, Oluvil 32360, Sri Lanka.
Email: ttmfoodcity@gmail.com.
Phone: +94 75 558 1801.